Shipping policy

SHIPPING POLICY

Last updated: August 24, 2026

This Shipping Policy explains how Bibimei Beauty processes orders, calculates shipping charges, provides tracking information, and responds to delivery-related concerns.

1. Service Area

Bibimei Beauty currently ships to eligible addresses within the United States only. We do not provide international shipping at this time.

Availability for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may depend on carrier coverage. These destinations may require additional transit time, and Express Shipping may not be available. Eligible options will be displayed during checkout.

2. Order Processing Period

We normally process orders within 1–2 business days after successful payment and order verification.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders received on weekends or holidays begin processing on the next business day.

Carrier transit estimates begin after processing is complete. Selecting Express Shipping does not reduce the 1–2-business-day processing period.

3. Delivery Services

Standard Shipping for orders from $0.00 to $49.99

Transit estimate: 3–5 business days

Shipping fee: $4.99 USD

Standard Shipping for orders of $50.00 USD or more

Transit estimate: 3–5 business days

Shipping fee: Free

Express Shipping for eligible U.S. orders

Transit estimate: 2–3 business days

Shipping fee: $9.99 USD

The $50.00 free-shipping requirement is based on the qualifying merchandise subtotal after discounts and before taxes or shipping charges.

The delivery methods available for the customer’s order and address will appear at checkout. Customers can review the final shipping fee before submitting payment.

4. Combined Processing and Delivery Time

Estimated total delivery periods are:

Standard Shipping: 4–7 business days

Express Shipping: 3–5 business days

These periods include order processing and carrier transit. They are estimates rather than guaranteed delivery dates. Holidays, weather, carrier disruptions, emergencies, seasonal demand, or other circumstances outside our reasonable control may result in delays.

5. Order and Shipping Notifications

A confirmation email will be sent after an order is placed. When the order leaves our facility, the customer will receive a shipping confirmation containing available tracking information.

Carrier tracking may require up to 48 hours to become active. Some orders may be fulfilled in separate packages. Each package may have its own tracking number and may arrive on a different date.

6. Customer Address Information

Customers must provide a complete and accurate shipping address, including any apartment, suite, unit, building, or access details necessary for delivery.

If an address needs to be corrected, please contact us immediately. We will try to update the information before fulfillment begins, but changes cannot be guaranteed once an order is being processed or has been shipped.

Except when caused by our error or where required by law, Bibimei Beauty is not responsible for delays or failed delivery resulting from incorrect or incomplete customer-provided information.

7. Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible. We may be unable to complete a request after the order has entered fulfillment or been transferred to the carrier.

This section does not limit any right to cancel or receive a refund under applicable consumer law, including rights associated with an unexpected shipment delay.

8. Delays Before Dispatch

If Bibimei Beauty determines that an order cannot be shipped within the stated processing timeframe, we will notify the customer and provide a revised shipping date when reasonably available.

The customer may agree to the revised date or cancel the affected order for a full and prompt refund to the original payment method. If customer consent is required by applicable law and cannot be obtained, the unshipped order will be canceled and refunded.

We will not replace an ordered item with a materially different product without the customer’s agreement.

9. Carrier Delays or Lost Shipments

Once a shipment has been accepted by the carrier, its progress may be affected by weather, transportation interruptions, network conditions, or other circumstances outside our reasonable control.

If tracking stops updating or a package appears lost, contact Bibimei Beauty with the order number. We will review the tracking details and assist with an available carrier inquiry or claim. Investigation times are determined by the carrier and may vary.

10. Delivered but Not Located

If tracking shows “delivered” but the package cannot be found, customers should:

Verify the shipping address listed on the order.

Check the mailbox, parcel locker, entrances, porch, and other secure locations.

Ask household members, neighbors, reception staff, or building management.

Allow a short period in case the carrier completed the delivery scan before the actual drop-off.

Contact the carrier and Bibimei Beauty promptly if the package remains missing.

We will provide reasonable assistance with the carrier investigation and assess the available resolution according to the circumstances and applicable law.

11. Damaged, Incorrect, or Missing Products

Please examine the shipment promptly after delivery. If merchandise arrives damaged, incorrect, or incomplete, contact us with the order number, an explanation of the issue, and clear photographs when applicable.

Please retain the product, shipping label, carton, and original packaging until our review is complete. Based on the findings, we may offer a replacement, reshipment, refund, or another appropriate remedy under our Return and Refund Policy and applicable law.

12. Returned and Undeliverable Orders

A carrier may return a package because of an inaccurate address, refusal of delivery, failure to collect the shipment, or repeated unsuccessful delivery attempts.

If an order is returned, we will contact the customer regarding the available reshipment or refund options. Reasonable reshipping costs may apply when the return was caused by customer-provided address information or failure to accept delivery. These charges will not apply when the return resulted from our error or where prohibited by law.

13. Taxes and Checkout Total

Applicable sales taxes, including taxes on shipping or delivery charges when required, are calculated and displayed at checkout. Shipping fees are shown separately from the merchandise subtotal whenever supported by the checkout.

Customers can review all product charges, shipping fees, applicable taxes, and the final total before completing the purchase.

14. Return and Refund Policy

This Shipping Policy covers fulfillment and delivery matters. Product return eligibility, exchange requirements, and standard refund procedures are governed by the Return and Refund Policy published on our website.

If any provision conflicts with a non-waivable right under federal or state consumer law, the applicable law will control.

15. Contact Details

For shipping, tracking, or delivery assistance, please contact:

Trade name: Bibimei Beauty

Email: [support@bibimeibeauty.online]

Address: 138 Niswander Rd, Staunton, VA 24401, United States

Phone: +1 (540) 649-2464